On 25 May 2018, the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR") came into force. 4X Solutions (UK) LTD, a limited liability company registered and incorporated under the Laws of the United Kingdom (the "Company", "4X", "we", "us", and "our"), is dedicated to maintaining your trust by explaining to you what, why and how we process your personal data. We have our registered office located at Sterling House, Fulbourne Road, Walthamstow, London, England, E17 4EE, and are identified with company registration number 15380112.
We respect and protect your privacy interests and we are taking seriously your rights in the protection of your personal data. Any questions may be addressed to support@4xsolutions.com or by postal mail to our registered office. You may also contact us using the Contact Us form available on the Website.
1. Introduction
4X Solutions (UK) LTD is a limited liability company registered and incorporated under the Laws of the UK. We provide SaaS services to our clients. Our Services are being promoted by carefully selected partners. You may benefit from our Services after enrolling as a client through our Website.
Our "Website" refers to www.4xsolutions.com and provides a description of us, our Services, and gives access to the Client Portal. After your enrolment as a client, you may use the Client Portal for your correspondence with us as the portal will store all communications related to your registered email address, along with managing your services.
"Personal data" means any information relating to an identified or identifiable natural person, such as, but not limited to, first and last name, date of birth, email address, address, payment card details, and trading account details.
By visiting the Website, by using our Services and the Client Portal, or otherwise providing your personal data to us, you agree to the collection, use, and sharing of your personal data under this Privacy Notice.
2. Changes and Updates
We are aware that the protection of personal data is an ongoing responsibility and we engage to update this Privacy Notice as necessary in case of new personal data practices or changes in privacy policies. All updates and changes are effective immediately upon notice, which we will give by any means, including posting a revised version on the Website or sending a notice by email. We encourage you to check from time to time the Website and the email address registered with us to see updates to this Privacy Notice.
The provisions contained in this Privacy Notice supersede all previous notices or statements regarding our privacy practices.
3. Personal Data We Collect Directly from You
We collect personal data directly from you when you decide to use our Services and to enrol as a client, when you call or email us, or otherwise provide your personal data directly to us.
Through the Client Portal, we collect personal data such as your name, email address, date of birth, address, phone number, and payment card details.
When you correspond with us by email, postal service, or use another form of communication, we may retain such correspondence and the information contained in it.
4. Personal Data Collected Automatically
When you browse our Website or use the Client Portal, we may collect data such as: your IP address, your device's browser and operating system, the region or general location from which your device accessed the internet, usage information about the way you use the Website, language preferences, and security login information. We may collect this data through the use of log files or cookies.
We use such information to better build and adapt our site to fit our users' needs, to combat fraudulent activities, for system protection against cyber-attacks, and for analysis. Further detail on our use of cookies is set out in Section 9 below.
5. Personal Data Collected from Other Sources
We may obtain your personal data from other sources such as public databases, social media platforms, and our business partners. We take steps to ensure that such parties are legally permitted to disclose such personal data to us.
6. Purposes and Legal Grounds for Processing
We process your personal data only for specific purposes: to give you access to and to perform our Services, for client administration, to communicate with you about new products or services, to deliver benefits associated with your client status, to inform you about legal and regulatory changes, and to comply with our legal obligations.
More specifically, we use your personal data to:
- Provide you products, offers, and services
- Create, develop, and operate new products and services
- Send you alert messages about temporary or permanent changes to our Services, terms, or policies
- Communicate with you about your client account and provide customer support
- Meet legal requirements, including complying with court orders and regulatory investigations
- Manage our Website and improve the Services we offer
- Enforce agreements, protect our rights, property or safety
- Address disputes and claims, and protect against fraudulent actions
- Transfer your personal data in case of a sale, merger, consolidation, or acquisition
7. Direct Marketing
We will contact you only by electronic means (email or SMS) to inform you about products and services similar to those you have engaged with. You can opt out at any time by emailing support@4xsolutions.com with the subject "no marketing" or by using the unsubscribe link in any marketing email.
8. Sharing Personal Data with Others
We do not sell your personal data to any company. We may share your personal data with:
- Third-party service providers performing business operations on our behalf (e.g. hosting, payment processing, fraud prevention)
- Carefully selected partners for joint promotions or programmes
- Courts and public authorities to comply with our legal obligations
- Advisors, auditors, attorneys, accountants, and other business consultants
9. Cookies and Other Technologies
We and our third-party service providers use various cookies to collect and store information when you use the Client Portal — to manage the portal, personalise your experience, and verify your account. Cookies are essential for the functionality of the Client Portal. You may choose not to accept cookies, in which case you may not be able to use the Client Portal.
We also use Google Analytics (GA4) and Google Tag Manager on our Website for analytics purposes, and an attribution cookie (4xs_attr) to understand how users find our Website.
10. International Transfers
We do not transfer your personal data to entities outside the United Kingdom. In the event that such a transfer becomes necessary to provide our Services, you will be adequately informed in advance and appropriate safeguards will be put in place in accordance with the UK GDPR.
11. Your Rights
You have the following rights in relation to your personal data:
- Right to access — obtain confirmation of whether your personal data is being processed and request information about it
- Right to rectification — request correction of inaccurate personal data
- Right to erasure — request deletion of your personal data where it is no longer necessary
- Right to withdraw consent — withdraw consent for processing at any time, without affecting the lawfulness of prior processing
- Right to restriction — restrict processing of your personal data in certain circumstances
- Right to data portability — receive your personal data in a structured, commonly used, machine-readable format
- Right to object — object to processing based on consent, contract, or legitimate interest
- Right to lodge a complaint — file a complaint with the relevant supervisory authority
To exercise any of these rights, please contact us at support@4xsolutions.com.
12. Security and Data Retention
We use generally accepted standards to store and protect your personal data, including encryption where appropriate. Your personal data is stored on servers located in the United Kingdom, with encrypted backups stored in Ireland.
We retain your personal data for the duration of your business relationship with us and thereafter for a minimum period of six (6) months after our last interaction, unless a longer period is required by law or necessary for the defence of legal claims.
13. Children
Our products and services are available only for individuals over the age of 18 and are not targeted to individuals under 18. If you have reason to believe that an individual under 18 provided us with personal data, please contact us immediately.
14. Contact
If you have any questions or concerns about how we handle your personal data, please contact us:
- Email: support@4xsolutions.com
- Post: Sterling House, Fulbourne Road, Walthamstow, London, E17 4EE, England
- Web: Contact Us form