1. These Terms
1.1. What these terms cover. These are the terms and conditions on which we supply the Services to you, which apply in addition to any Service Specific Terms.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. Information About Us and How to Contact Us
2.1. Who we are. We are 4X Solutions (UK) LTD, a company registered in England and Wales. Our company registration number is 15380112, and our registered office is at Sterling House, Fulbourne Road, Walthamstow, London, England, E17 4EE.
2.2. How to contact us. You can contact us via:
- Email: support@4xsolutions.com
- Live Chat: www.4xsolutions.com
Support services are provided 24 hours a day, 7 days a week. We will endeavour to respond to any questions within 4 hours.
2.3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our Contract with You
3.1. The Contract shall consist of these terms and any Service Specific Terms. In the event of any conflict, these terms shall take priority.
3.2. How to order Services. All Services are ordered online through www.4xsolutions.com. Services are selected via our website ordering process; the required information is collected, payment is taken, and Terms and Agreements are accepted and e-signed as required. Your order is an offer to buy our Services. Once placed, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted.
3.3. How we will accept your order. Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.
3.4. If we cannot accept your order. If we are unable to accept your order, we will inform you in writing and will not charge you for the Services. This might be because of unexpected resource limits, an error in the price or description of the Services, inability to meet a delivery deadline, incorrect or invalid information, an unsuccessful payment method, or failure to sign the required Terms and Agreements.
4. Our Services
4.1. The Services are as detailed on our website in the Service Specific Terms applicable to the services you order. Unless otherwise agreed, all Services are provided on the following basis:
- Because software is inherently complex and may not be completely free of errors, you are advised to closely monitor activity on your accounts.
- In no event will we be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of or inability to use the software or documentation, even if advised of the possibility of such damages.
- We are not responsible for any costs incurred as a result of the use of the software, loss of data, costs of recovering software or data, cost of substitute software, or claims by third parties.
- In no case shall our liability exceed the amount of a single month's licence fee.
- Forex, spread bets, and CFDs are leveraged products. They may not be suitable for you as they carry a high degree of risk to your capital and you can lose more than your investment. You should ensure you understand all of the risks.
- The services provided are not a recommendation to buy or sell, but rather a set of tools to facilitate the execution of a specified analysis method. This information should only be used by users who are aware of the risk inherent in trading.
- Our services do not guarantee any outcome. You are responsible for any trades generated by the service. By using the service, you acknowledge that you are in complete control of the product and can turn it off, modify risk settings, and manage trades at any time. It is highly recommended that you test any signals generated by the service in a demo environment before using them in a live environment.
- We do not take responsibility for any electronic or technological errors that occur while using the service.
- In some jurisdictions, use of this software may require regulation. If operating as a signal provider, you confirm that you are responsible for the signals sent via our software and that you are fully compliant with any regulatory or legal requirements applicable in your or your followers' jurisdictions.
5. Your Rights to Make Changes
If you wish to make a change to the Services you have ordered, please contact us. We will let you know if the change is possible and advise you of any changes to the price, timing of supply, or anything else that would be necessary.
6. Our Rights to Make Changes
6.1. Minor changes. We may change the Services to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not fundamentally change the features and operation of the Service.
6.2. More significant changes. We may make changes that fundamentally and detrimentally change the features and operation of the Service. If we do so, we will notify you, and you may end the contract as described in clause 8.1.
7. Providing the Services
7.1. We will let you know during the order process when we will provide the Services to you.
7.2. We will supply the Services to you unless you end the contract as described in clause 8, or we end the contract by written notice as described in clause 10.
7.3. Delays outside our control. If our supply of the Services is delayed by an event outside our control, we will contact you as soon as possible. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may end the contract and receive a refund for any Services paid for but not received.
7.4. Information we require from you. We may need certain information from you to supply the Services. If you do not provide this information within a reasonable time, or if you provide incomplete or incorrect information, we may end the contract or make an additional charge for any extra work required.
7.5. Reasons we may suspend the supply of Services. We may have to suspend the supply of Services to deal with technical problems or make minor technical changes, to update the Services to reflect changes in relevant laws, or to make changes requested by you.
7.6. Your rights if we suspend. We will try to contact you in advance to tell you we will be suspending supply of the Services unless the problem is urgent or an emergency. If we have to suspend the Services for longer than 24 hours in any week, we will adjust the price so that you do not pay for Services while suspended. You may end the contract if we suspend it for more than 3 consecutive calendar days.
7.7. Suspension for non-payment. If you do not pay us for the Services when due, and payment is still not made within seven calendar days of a reminder, we may suspend supply of the Services until all outstanding amounts are paid.
8. Your Rights to End the Contract
8.1. You can always end your contract with us. Your rights when you end the contract will depend on what is wrong, how we are performing, and when you decide to end the contract.
8.2. Ending the contract because of something we have done. If you are ending the contract for a reason set out at 8.2.1 to 8.2.5 below, the contract will end immediately and we will refund you in full for any Services not provided:
- 8.2.1. We have told you about an upcoming change to the Services or these terms which you do not agree to
- 8.2.2. We have told you about an error in the price or description of the Services, and you do not wish to proceed
- 8.2.3. There is a risk that supply of the Services may be significantly delayed because of events outside our control
- 8.2.4. We have suspended supply of the Services for technical reasons for more than the period defined in clause 7.6
- 8.2.5. You have a legal right to end the contract because of something we have done wrong
8.3. Right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind and receive a refund. These rights are explained in clauses 8.4 and 8.5.
8.4. You have 14 calendar days after the day we email you to confirm we accept your order.
8.5. Ending the contract where we are not at fault. If you wish to end the contract without fault on our part, the contract will not end until the end of the current billing period following your request for cancellation. We will refund any advance payment made for Services not yet provided.
9. How to End the Contract
9.1. To end the contract with us, please email us at support@4xsolutions.com with your name, home address, details of the order, and where available, your phone number and email address.
9.2. Refunds. We will refund you the price you paid for the Services by the method you used for payment. We may deduct from any refund an amount proportionate to the supply of the Service for the period for which it was provided.
9.3. We will make any refunds due to you as soon as possible, and in any event within 14 calendar days of your telling us you have changed your mind.
10. Our Rights to End the Contract
10.1. We may end the contract at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within seven calendar days of us reminding you, or if you do not, within a reasonable time, provide us with information necessary to provide the Services.
10.2. If we end the contract in the situations set out in clause 10.1, we will refund any money you have paid in advance for Services not yet provided, but will retain reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3. Withdrawing the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least one calendar month in advance and will refund any sums paid in advance for Services not yet provided.
11. If There Is a Problem with the Services
If you have any questions or complaints about the Services, please contact us via any of the methods detailed in clause 2.2.
12. Price and Payment
12.1. The price of the Services (which excludes VAT) will be the price indicated on the order pages when you placed your order.
12.2. If the rate of VAT changes, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change takes effect.
12.3. If a pricing error is discovered, where the correct price is lower than stated we will charge the lower amount. If the correct price is higher, we will contact you before accepting your order.
12.4. You must pay for the Services in advance. The first payment is taken online from a credit or debit card, which will then be used for recurring payments unless you contact us to change the payment method.
12.5. If you do not make any payment to us by the due date, we may charge interest on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time, accruing daily from the due date.
12.6. If you think an invoice is wrong, please contact us promptly. We will not charge you interest until we have resolved the issue.
13. Our Responsibility for Loss or Damage
13.1. We are responsible to you for foreseeable loss and damage caused by us failing to comply with these terms or failing to use reasonable care and skill.
13.2. Our liability to you is limited to the price paid by you in the 12 months before the month in which the claim is made.
13.3. Excluded losses. We shall not be liable to you for any loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss arising out of or in connection with these terms, howsoever caused, even if we have been advised of the possibility of such losses.
14. How We May Use Your Personal Information
We will use the personal information you provide to us in accordance with our Privacy Policy, to supply the Services to you, to process your payment, and, if you agreed during the order process, to inform you about similar products or services.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
15. Other Important Terms
15.1. We may transfer our rights and obligations under these terms to another organisation.
15.2. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
15.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4. If any court or relevant authority decides that any part of these terms is unlawful, the remaining paragraphs will remain in full force and effect.
15.5. If we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, that will not mean that you do not have to do those things.
15.6. Governing law. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland, you can bring proceedings in either the Scottish or English courts. If you live in Northern Ireland, you can bring proceedings in either the Northern Irish or English courts.